We are here to help! Please check to see if we've answered your query below, and if you can't find your answer then get in touch using the contact form.
If clicking the down arrows on this page or on pages with plans does not work for you, please check that you are using a modern web browser. We do not recommend using Internet Explorer or older versions of Safari. Should I change my browser?
If you cannot remember your password, then you can change it by entering your email on the password reset page.
If you want to access an additional key stage, you can visit the Become a Friend page and select the key stage you wish to add. Make your donation for this additional key stage and you will be given 12 months access from the date of donation.
You must be the subscription administrator to add users.
Subscription administrators can only be changed by Hamilton Trust. If you would like to change the administrator, please use the form at the bottom of this page to contact us. You will need to provide the name and email address of the old administrator and the new administrator. We will also need to know the name and postcode of your school.
Log in to your account and go to your name at the top right of the screen. Select 'My Orders' and 'Download receipt/invoice'.
To contact Hamilton please use the following form. Our business hours are Monday to Friday 8am to 4pm. We aim to answer all emails within 2 working days. However, at busy times such as the beginning of term, this could take longer.
You can also write to us at: 1A Howard Street, Oxford, OX4 3AY.
A correct and valid email address is essential when contacting us!